Submit a request – Chicago Meters Help Desk

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DESCRIPTION

****REQUIRED**** YOUR DESCRIPTION MUST INCLUDE: REASON FOR THE CALL- STATE THE SPECIFIC ISSUE/PROBLEM NOTE THE TROUBLESHOOTING STEPS TAKEN NOTE THE OUTCOME OF THE CALL- INCLUDING WHETHER WE DIRECTED TO ALT METER AND GAVE CITY ORDINANCE. EX: METER NOT READING CARDS, PRESSED CANCEL-RESET METER- INSERTED CARD CORRECTLY-METER STILL GIVES CARD ERROR MESSAGE-CUST TRIED TWO OTHER CARDS WITH SAME MESSAGE, GAVE CITY ORD AND ADV TO USE APP OR ALT METER.

CUSTOMER NAME

ENTER FIRST AND LAST NAME OF CUSTOMER IN ALL CAPS. EXAMPLE: JOHN SMITH

CUSTOMER EMAIL ADDRESS

IF THE CUSTOMER WOULD LIKE THE FORM EMAILED TO THEM ENTER THEIR EMAIL ADDRESS.(FOR REFUND REQUESTS ONLY)

PHONE #

ENTER CUSTOMER'S PHONE NUMBER FROM CALLER ID IN XXX-XXX-XXXX FORMAT. EXAMPLE 312-555-5555

METER ID

Enter the 6 digit number in this format XXXXXX. EXAMPLE: 311401 ID is located under display on white decal. ""THE CITY ORDINANCE ALLOWS YOU TO PARK AT A BROKEN METER. YOU MAY STAY PARKED AS LONG AS YOU OBEY THE TIME LIMITS, HOURS AND RESTRICTIONS . IF YOU DO RECEIVE A CITATION, YOU MAY CONTEST IT. THE CITY HAS ACCESS TO THE METER MAINTENANCE RECORDS AND WILL BASE THEIR DECISION ON THE FINDINGS OF THE TECHNICIAN. IF YOU DO NOT WANT TO RISK GETTING A CITATION, YOU MAY PAY AT AN ALT METER OR BY THE APP. PLEASE FOLLOW ALL SIGNS AND RESTRICTIONS.""

ZONE #

CHOOSE THE ZONE # for the METERS. THE ZONE NUMBER IS THE 4TH DIGIT OF THE METER ID. ***This field is NOT for the PARKCHICAGO APP ZONE Number***

METER ADDRESS / STREET

ENTER THE ADDRESS AND STREET NAME WHERE THE METER IS LOCATED IN ALL CAPS WITH NO PUNCTUATION. EXAMPLE: 225 N STATE ST

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